TERMS AND CONDITIONS
Website: https://stayteams.com
Platform:
Stay Teams
Powered and Managed by:
Travel Steps Private Limited, India
Effective Date:
7 November 2026
Last Updated:
7 November 2026
1. Introduction
Welcome to StayTeams.com, an integrated hospitality technology and business management platform powered and managed by Travel Steps Private Limited, a company incorporated in India.
Stay Teams provides technology solutions for hotels, resorts, homestays, serviced apartments, wellness centres, tour operators and other hospitality-related businesses.
Our services include:
· Hospitality business website creation and management.
· Online booking and reservation platform.
· Property listing and discovery services.
· Property Management System (PMS).
· Cloud-based ERP software.
· Online booking and availability management.
· Billing and invoice management.
· Accounting and business reporting.
· Housekeeping management.
· Staff and Human Resource Management (HRM).
· Customer and guest management.
· Property-owner dashboards.
· Subscription-based software services.
· Other hospitality technology and business support services.
By accessing, registering or using StayTeams.com, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, please do not use our platform or services.
2. Company Information
Stay Teams is owned, powered and managed by:
Travel Steps Private
Limited
India
Website: https://stayteams.com
Throughout these Terms and Conditions, "Stay Teams", "StayTeams.com", "we", "us" and "our" refer to the platform and its operating company, Travel Steps Private Limited.
3. Acceptance of Terms
These Terms and Conditions apply to all users of Stay Teams, including:
1. Website visitors.
2. Registered customers.
3. Hotel and resort owners.
4. Homestay operators.
5. Wellness and hospitality businesses.
6. Guests and travellers.
7. Property managers.
8. Employees and authorised staff members.
9. Subscription customers.
10. Other users accessing our services.
By creating an account, listing a property, purchasing a subscription, making a reservation or using any Stay Teams service, you agree to these terms.
4. Nature of Our Services
Stay Teams is a technology platform that provides website development, online booking facilities and property management software.
Our services are divided into three primary categories.
A. Hospitality Website Builder
Stay Teams allows registered property owners to create and manage their own business websites.
Depending on the selected subscription or service package, facilities may include:
· Custom property websites.
· Property information and photographs.
· Room and accommodation details.
· Amenities and facilities.
· Online enquiry forms.
· Direct booking facilities.
· Contact and location information.
· Website design templates.
· Domain and hosting-related services, where included.
· Website management tools.
Property owners are responsible for the accuracy and legality of the information published on their websites.
B. Online Booking Platform
Stay Teams provides a platform through which travellers can discover properties, check available accommodation, submit enquiries and make reservations where booking facilities are enabled.
Hotels, resorts, homestays and other accommodation providers are independent service providers responsible for delivering the actual accommodation services.
Unless expressly stated otherwise, Travel Steps Private Limited does not own, operate or directly provide the accommodation listed by third-party property owners.
C. Property Management ERP Software
Stay Teams provides property management and business administration software, which may include:
· Reservation management.
· Room availability management.
· Guest records.
· Billing and invoicing.
· Accounting and financial reports.
· Housekeeping operations.
· Employee management.
· HRM and attendance.
· Customer relationship management.
· Vendor and supplier management.
· Business performance reports.
The features available to each user depend on the subscription plan or service agreement.
5. User Registration and Account Responsibility
Users may be required to register an account to access certain services.
Users agree to:
· Provide accurate and complete registration information.
· Maintain updated contact details.
· Keep login credentials confidential.
· Avoid sharing passwords with unauthorised persons.
· Notify us of suspected unauthorised access.
· Use the account only for lawful purposes.
Users are responsible for activities conducted through their accounts, subject to applicable law and any security obligations of the platform.
Stay Teams reserves the right to suspend or restrict accounts involved in fraud, misuse, security violations or breaches of these terms.
6. Property Owner Registration and Responsibilities
Hotels, resorts, homestays, wellness centres and other businesses registering on Stay Teams must provide genuine and accurate business information.
Property owners are responsible for:
1. Providing correct business and property details.
2. Uploading genuine photographs and descriptions.
3. Maintaining accurate room rates and availability.
4. Updating booking calendars.
5. Providing correct amenities and facilities information.
6. Responding to guest enquiries.
7. Honouring confirmed reservations.
8. Maintaining appropriate licences, permissions and registrations.
9. Complying with applicable tourism, safety, taxation and hospitality regulations.
10. Providing the accommodation and services promised to guests.
Property owners must not publish misleading information, false offers, unauthorised photographs or unlawful content.
Stay Teams may request verification documents where necessary.
7. Guest Booking Terms
Guests using Stay Teams to make reservations agree to:
· Provide genuine personal and contact information.
· Select correct check-in and check-out dates.
· Provide accurate guest and occupancy details.
· Follow the property's booking policies.
· Comply with check-in and check-out procedures.
· Respect property rules and regulations.
· Pay applicable booking charges.
· Provide valid identification where required by law or the accommodation provider.
A reservation will be considered confirmed only when confirmation is provided through the relevant booking process.
Guests should carefully review the property's pricing, facilities, cancellation conditions and other applicable terms before confirming a reservation.
8. Independent Property Providers
Stay Teams provides technology and booking facilities connecting travellers with independent accommodation providers.
The actual accommodation contract is generally between the guest and the respective property provider.
Property owners are responsible for:
· Accommodation quality.
· Cleanliness and maintenance.
· Guest safety.
· Property facilities.
· Staff conduct.
· Applicable licences and permissions.
· Taxes and statutory obligations.
· Refunds and cancellations where applicable.
· Delivery of the services advertised.
Stay Teams is not responsible for the independent acts or omissions of property providers, except to the extent that responsibility cannot lawfully be excluded or arises from our own obligations.
We may assist with communication and booking-related support but do not guarantee the conduct or performance of independent properties.
9. Booking Payments and Transactions
Bookings and other services may involve payments through authorised payment gateways or other approved payment methods.
Users agree that:
· Payments must be made through the available authorised payment methods.
· Applicable taxes and additional charges may apply.
· Payment confirmations may be issued electronically.
· Transactions may be subject to payment gateway terms.
· Failed or pending transactions may require verification.
· Refund processing times may depend on the payment provider and banking system.
Where Stay Teams facilitates payment collection, the applicable payment and settlement arrangement will be communicated through the relevant booking or service process.
10. Cancellation and Refund Policy
Booking cancellations, modifications and refunds are subject to the cancellation and refund policy displayed at the time of reservation and the applicable property terms.
Property owners must clearly communicate their cancellation and refund conditions.
Depending on the booking arrangement:
· Some reservations may be refundable.
· Some reservations may be partially refundable.
· Some promotional or discounted reservations may be non-refundable.
· Changes to booking dates may be subject to availability.
· No-show bookings may be subject to property cancellation rules.
Subscription fees paid for Stay Teams software or services are governed by the applicable subscription and refund terms.
Where a refund is legally required, applicable statutory rights will prevail.
11. SaaS Subscription Plans and Fees
Stay Teams may offer different subscription packages for its website builder, booking platform and property management ERP software.
Subscription arrangements may include:
· Monthly subscriptions.
· Quarterly subscriptions.
· Annual subscriptions.
· Premium website packages.
· ERP software packages.
· Additional modules and optional services.
· Customised business solutions.
The features, pricing, duration and applicable conditions of each package will be communicated before purchase.
Users agree to pay the applicable subscription fees.
Subscription Renewal
Subscriptions may be renewed manually or automatically where such renewal is expressly offered and authorised.
Users should review renewal dates, applicable charges and cancellation requirements.
Price Changes
Stay Teams reserves the right to revise subscription prices and package features.
Where appropriate, customers will be notified of material changes before they apply to subsequent subscription periods.
Failed Payments
If a subscription payment fails or remains unpaid, Stay Teams may restrict certain features, suspend services or request payment before restoring access, subject to applicable law and the relevant service agreement.
12. Website Hosting, Domain and Technical Services
Where website hosting, domain registration, SSL certificates, email services or related technical facilities are included in a package, their availability will depend on the selected plan and relevant third-party providers.
Users acknowledge that:
· Domain names may be subject to separate registration and renewal fees.
· Hosting services may be subject to third-party infrastructure conditions.
· Temporary maintenance or technical interruptions may occur.
· Domain ownership and transfer rights will be governed by the relevant registration agreement.
· Website content and business information remain the responsibility of the property owner.
Stay Teams will make reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free operation.
13. Acceptable Use Policy
Users must not use Stay Teams for:
· Fraudulent bookings.
· Fake property listings.
· Misleading advertisements.
· Illegal accommodation activities.
· Unauthorised access to other accounts.
· Uploading malware or harmful software.
· Hacking or attempting to disrupt platform operations.
· Copying or extracting data without authorisation.
· Publishing unlawful, defamatory or infringing content.
· Spamming or sending unsolicited communications.
· Circumventing subscription or payment systems.
· Any activity violating applicable law.
Users must not reverse engineer, reproduce, modify or commercially exploit Stay Teams software without written permission, except where expressly permitted by law.
14. Intellectual Property Rights
The Stay Teams name, logo, platform design, software, source code, database structure, graphics, interface, documentation and other proprietary materials are owned by or licensed to Travel Steps Private Limited or their respective rights holders.
Users may not:
· Copy or reproduce our software.
· Sell or redistribute platform access without permission.
· Use our branding without authorisation.
· Claim ownership of Stay Teams technology.
· Reverse engineer protected software.
· Copy proprietary designs or content for commercial use without permission.
Property owners retain responsibility for and, subject to applicable rights, ownership of the content they upload, including their business descriptions, photographs, logos and other materials.
By uploading content, users grant Stay Teams a limited, non-exclusive licence to host, display, reproduce and process that content as reasonably necessary to provide the selected services and operate the platform.
15. Property Owner Data and Guest Information
Property owners using Stay Teams ERP may collect and maintain guest, employee, supplier and business information.
Property owners are responsible for ensuring that they have the necessary legal authority, notices and consents to collect and process such information.
Stay Teams will process information in accordance with its Privacy Policy and applicable data protection laws.
Users must not use the platform to unlawfully access, disclose, sell or misuse another person's personal information.
16. Data Security and Privacy
Stay Teams takes reasonable measures to protect user accounts and information.
However, no internet-based service can guarantee complete protection against all security risks.
Users should read our separate Privacy Policy to understand how personal information is collected, used, stored and shared.
Privacy Policy: https://stayteams.com/privacy-policy
17. Third-Party Services and Integrations
Stay Teams may integrate with third-party services, including:
· Payment gateways.
· SMS and OTP providers.
· Email service providers.
· Maps and location services.
· Domain registrars.
· Hosting providers.
· External software and technology providers.
These services may have their own terms and privacy policies.
Travel Steps Private Limited is not responsible for independent third-party services, except where liability arises under applicable law or our own contractual obligations.
18. Service Availability and Maintenance
We aim to provide reliable access to Stay Teams services.
However, services may occasionally be unavailable due to:
· Scheduled maintenance.
· Software upgrades.
· Server interruptions.
· Internet connectivity issues.
· Third-party service failures.
· Cybersecurity incidents.
· Events beyond our reasonable control.
We will make reasonable efforts to restore services and minimise disruptions.
19. Suspension and Termination
Stay Teams reserves the right to suspend, restrict or terminate an account or service where:
· The user violates these Terms and Conditions.
· Subscription payments remain unpaid.
· Fraudulent activities are identified.
· Illegal or misleading content is published.
· Platform security is threatened.
· A user misuses guest or customer information.
· Suspension is required by law or a competent authority.
Where reasonably possible, users will receive notice and an opportunity to address the issue.
Users may request account closure by contacting our support team.
Termination does not remove any outstanding payment obligations or statutory responsibilities.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Travel Steps Private Limited shall not be liable for:
· Independent property-owner misconduct.
· Incorrect information supplied by property owners.
· Accommodation quality or service disputes.
· Guest-property disputes.
· Indirect or consequential business losses.
· Loss of profits or anticipated bookings.
· Third-party service interruptions.
· Events beyond our reasonable control.
Stay Teams is a technology platform, and its role in facilitating bookings and managing property operations does not automatically make it the provider of the accommodation.
Nothing in these terms excludes liability that cannot legally be excluded, including liability arising from our own negligence, fraud, wilful misconduct or statutory obligations.
21. Indemnification
To the extent permitted by applicable law, users agree to indemnify and hold Travel Steps Private Limited and its authorised representatives harmless against third-party claims, losses and reasonable expenses arising directly from:
· Their unlawful activities.
· Their violation of these terms.
· Misleading property information.
· Infringement of third-party intellectual property rights.
· Unauthorised use of personal information.
· Breaches of applicable laws.
· Their contractual obligations to guests, employees or service providers.
This clause does not apply to the extent a claim results from our own breach, negligence or unlawful conduct.
22. Force Majeure
Stay Teams shall not be responsible for delays or service interruptions caused by events beyond its reasonable control, including:
· Natural disasters.
· Floods and earthquakes.
· War or civil disturbances.
· Government restrictions.
· Internet or telecommunications failures.
· Power outages.
· Cyberattacks.
· Public emergencies.
· Other unforeseen circumstances.
We will take reasonable steps to resume affected services when possible.
23. Changes to Terms and Conditions
Travel Steps Private Limited reserves the right to amend or update these Terms and Conditions from time to time.
Updated terms will be published on StayTeams.com with the revised date.
Where required by law or a relevant agreement, users will be notified of material changes.
Continued use of the platform after the effective date of changes will constitute acceptance to the extent permitted by applicable law.
24. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India.
Any dispute arising out of or relating to StayTeams.com shall be subject to the jurisdiction of competent courts in India, subject to applicable law.
Nothing in this clause prevents consumers from exercising any non-waivable legal rights available to them.
25. Grievance and Customer Support
For questions, complaints, account-related issues, subscription enquiries or disputes, please contact:
Customer Support and
Grievance Department
Travel Steps Private Limited
India
Website: https://stayteams.com
Email: [Insert official support email]
Grievance Officer: [Insert authorised officer's name]
Registered Office: [Insert registered office address]
Complaints will be handled in accordance with applicable laws and relevant grievance procedures.
26. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, applicable subscription agreements, booking conditions and other policies published on StayTeams.com, constitute the terms governing the use of our services.
Where a separate written agreement applies to a particular service, that agreement will govern to the extent of any inconsistency, subject to applicable law.
27. Final Acceptance
By accessing, registering, subscribing to or using StayTeams.com, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
Thank you for choosing Stay Teams.