PRIVACY POLICY
Website: https://stayteams.com
Platform Name: Stay Teams
Powered and Managed by: Travel Steps Private Limited, India
Effective Date: 7 November 2026
Last Updated: 7 November 2026
1. Introduction
Welcome to StayTeams.com, an integrated hospitality technology platform powered and managed by Travel Steps Private Limited, a company incorporated in India.
Stay Teams provides a combination of online services, including:
· Website creation and management for hotels, resorts, homestays and wellness businesses.
· Online property discovery, booking and reservation facilities.
· Property Management System (PMS) and ERP software.
· Booking management and customer relationship management.
· Billing, invoicing and accounting management.
· Housekeeping and staff management.
· Human Resource Management (HRM).
· Property-owner dashboards and business management tools.
· Other technology services designed to support hospitality businesses.
We respect your privacy and are committed to protecting the personal and business information of our website visitors, registered users, guests, property owners, employees and service providers.
This Privacy Policy explains how we collect, use, store, process, share and protect information when you visit or use StayTeams.com, its associated websites, booking services, applications and software.
By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.
2. Company Information
Stay Teams is a technology platform owned, powered and managed by:
Travel Steps Private Limited
India
Website: https://stayteams.com
In this Privacy Policy, the terms "Stay Teams", "StayTeams.com", "we", "our" and "us" refer to the platform and its operating company, Travel Steps Private Limited.
3. Information We Collect
Depending on how you use our services, we may collect the following information.
A. Personal Information
· Full name.
· Mobile number.
· Email address.
· Residential or business address.
· Country and location.
· Profile photograph, where provided.
· Login credentials and account information.
· Other information voluntarily submitted by users.
B. Guest and Booking Information
When guests search for or book accommodation through our platform, we may collect:
· Guest name and contact details.
· Check-in and check-out dates.
· Number of guests.
· Room or accommodation preferences.
· Booking and reservation details.
· Special requests and customer communications.
· Payment status and transaction references.
· Identification information where required by the property or applicable law.
C. Property Owner Information
For hotels, resorts, homestays, wellness centres and other hospitality businesses registering with Stay Teams, we may collect:
· Business and property name.
· Owner or authorised representative details.
· Contact information.
· Business and property addresses.
· Property photographs and descriptions.
· Room details, facilities and amenities.
· Business registration and verification documents, where required.
· Bank or payment settlement information, where applicable.
· Subscription and billing information.
D. Property Management ERP Information
Our ERP and property management software may process business information entered by property owners and their authorised employees, including:
· Customer and guest records.
· Reservation and occupancy information.
· Room availability and pricing.
· Billing, invoices and transaction records.
· Housekeeping records.
· Staff details and attendance records.
· Payroll and HR-related information.
· Supplier and vendor records.
· Business expenses and accounting information.
· Reports and operational data.
Property owners are responsible for ensuring that they have the appropriate authority and lawful basis to enter and process personal information belonging to their guests, employees and other individuals.
E. Technical and Device Information
When you access our platform, we may automatically collect:
· IP address.
· Browser type and version.
· Device type and operating system.
· Website usage information.
· Login dates and times.
· Pages visited and actions performed.
· Cookies and similar tracking information.
· Security and diagnostic logs.
4. How We Use Your Information
We use collected information for legitimate business and service-related purposes, including:
1. Creating and managing user accounts.
2. Providing website-building and hosting services.
3. Facilitating accommodation searches and reservations.
4. Processing and managing booking enquiries.
5. Providing property management and ERP services.
6. Managing billing, invoices and subscription payments.
7. Sending booking confirmations and service notifications.
8. Providing customer support and technical assistance.
9. Improving website performance and software functionality.
10. Preventing fraud, unauthorised access and misuse.
11. Verifying property-owner accounts where necessary.
12. Maintaining business, financial and operational records.
13. Sending promotional communications where legally permitted or consented to.
14. Complying with applicable Indian laws and regulatory requirements.
5. Booking Platform and Property Owners
Stay Teams operates technology that enables accommodation providers to display their properties, receive enquiries and manage reservations.
Important:
Stay Teams may act as a technology intermediary connecting guests with independent hotels, resorts, homestays and other accommodation providers.
Unless expressly stated otherwise, the actual accommodation services are provided by the respective property owners and operators, not by Travel Steps Private Limited.
Property owners may independently collect, access and process guest information to fulfil reservations, provide accommodation and comply with applicable laws.
Users should review the respective property's booking terms, cancellation policies and privacy practices before making a reservation.
6. Property Management Software and Customer Data
Stay Teams provides cloud-based property management and ERP facilities to registered hospitality businesses.
Property owners and authorised users may enter personal and business information into the software.
Travel Steps Private Limited processes such information to provide, maintain, secure and improve the software and related services.
Depending on the service arrangement, the property owner may act as the primary data controller or Data Fiduciary for information relating to its guests and employees, while Travel Steps Private Limited may process such information on the property's behalf.
Property owners must ensure that their use of the ERP software complies with applicable privacy, employment, financial and data protection laws.
We do not claim ownership of customer or guest information entered by property owners into their business management systems.
7. Payment Information
Payments for bookings, subscriptions or other services may be processed through authorised third-party payment gateways and financial service providers.
Stay Teams may receive transaction references, payment confirmations, payment status and related billing information.
We do not intend to store complete debit card, credit card or internet banking credentials on our servers.
Payment processing is subject to the terms and privacy policies of the respective payment service providers.
8. Cookies and Tracking Technologies
StayTeams.com may use cookies and similar technologies to:
· Maintain user login sessions.
· Remember user preferences.
· Improve website functionality.
· Understand visitor behaviour.
· Analyse website traffic.
· Improve marketing and advertising performance.
· Protect accounts and prevent fraudulent activities.
Users may control or disable cookies through their browser settings. However, certain platform features may not function properly if essential cookies are disabled.
9. Sharing of Information
We do not sell users' personal information as a commercial database.
However, information may be shared where necessary with:
· Registered hotels, resorts, homestays and property operators for booking fulfilment.
· Authorised property owners and their staff using ERP facilities.
· Payment gateways and banking partners.
· Website hosting and cloud infrastructure providers.
· SMS, email and OTP service providers.
· Technical support and software service providers.
· Analytics and security service providers.
· Government authorities, law enforcement agencies and regulatory bodies where legally required.
· Professional advisers and auditors where necessary.
Such sharing will be limited to what is reasonably necessary for the relevant purpose or permitted by applicable law.
10. Data Storage and Security
We take reasonable technical and organisational measures to protect personal and business information against:
· Unauthorised access.
· Data loss or destruction.
· Misuse or alteration.
· Unauthorised disclosure.
· Security breaches.
Security measures may include access controls, authentication procedures, encryption where appropriate, secure hosting, backups and monitoring.
However, no internet-based platform or electronic storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials and reporting suspected unauthorised account access.
11. Data Retention
We retain personal and business information only for as long as reasonably necessary to:
· Provide our services.
· Maintain user and property accounts.
· Manage bookings and subscriptions.
· Maintain financial and accounting records.
· Resolve disputes.
· Meet legal and regulatory obligations.
· Prevent fraud and maintain platform security.
When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal retention requirements.
12. User Rights and Privacy Choices
Subject to applicable Indian law, individuals may have rights to:
· Request access to their personal information.
· Request correction of inaccurate or incomplete information.
· Request deletion of personal information where legally permissible.
· Withdraw consent where processing is based on consent.
· Raise grievances relating to personal data processing.
· Nominate another individual where such a right is available under applicable law.
Requests may be submitted through our official contact details provided below.
We may need to verify the identity of the requester before processing a privacy-related request.
Withdrawal of consent does not affect processing already carried out lawfully before withdrawal. Certain information may also need to be retained to comply with legal obligations.
13. Third-Party Websites and Services
Stay Teams may contain links, integrations or connections to third-party websites and services.
Examples include:
· Payment gateway websites.
· Maps and location services.
· Social media platforms.
· Email and SMS services.
· External property websites.
· Other booking or technology services.
We are not responsible for the privacy practices, content or security of independent third-party websites.
Users are advised to review the privacy policies of such services before providing personal information.
14. Marketing and Promotional Communications
We may send users information about:
· New platform features.
· Subscription plans.
· Software updates.
· Special offers.
· Hospitality industry services.
· Promotional announcements.
Marketing communications will be sent subject to applicable consent and communication requirements.
Users may opt out of promotional emails or messages by following the unsubscribe instructions or contacting us.
Important service-related communications, such as booking confirmations, security alerts and billing notifications, may still be sent when necessary.
15. Children's Privacy
Stay Teams is primarily intended for adults, hospitality businesses, property owners and travellers.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Where services involve children or minors as guests, the relevant parent, guardian or responsible property operator must ensure that the collection and processing of their information complies with applicable legal requirements.
16. International Data Processing
Stay Teams may serve property owners and guests in different countries.
Depending on our hosting infrastructure and service providers, information may be processed or stored in locations outside the user's country.
Where international processing or transfer takes place, we will take appropriate steps to comply with applicable Indian data protection requirements and other relevant laws.
17. Data Breach and Security Incidents
If a personal data breach occurs, we will take appropriate steps to investigate, contain and address the incident.
Where required, affected individuals and relevant authorities will be notified in accordance with applicable laws and regulatory requirements.
18. Changes to This Privacy Policy
Travel Steps Private Limited reserves the right to update or modify this Privacy Policy from time to time.
Changes may be made due to:
· New platform features.
· Changes in business operations.
· Updates to software and technology.
· Changes in applicable laws and regulations.
· Improved security and privacy practices.
The updated policy will be published on StayTeams.com with the revised effective or last-updated date.
Continued use of the platform after changes are published will be subject to the updated policy, to the extent permitted by applicable law.
19. Grievance Redressal and Privacy Contact
For questions, complaints, requests concerning personal information or privacy-related grievances, users may contact:
Privacy and Grievance Department
Travel Steps Private Limited
India
Website: https://stayteams.com
Email: [Insert official privacy support email]
Grievance Officer: [Insert authorised officer's name]
Office Address: [Insert registered office address]
We will review and respond to privacy-related complaints within the time prescribed under applicable laws.
20. Applicable Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes relating to this Privacy Policy or the use of StayTeams.com shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
21. Acceptance of This Policy
By registering, accessing or using StayTeams.com, its booking facilities, property management software or related services, users acknowledge that they have read and understood this Privacy Policy.
Where consent is legally required, we will seek such consent separately and in an appropriate manner.